Scam at Toys R Us Check Out Online

So last night after placing an order with Toys ‘R’ Us and us okaying to pay $53 (free shipping because we were over their $49 free shipping limit) and confirming the order was final at $53, come to find out they charged our debit card $69 and took an item off because it became out of stock, so we were out the item, and $20 shipping was charged WITHOUT our permission, that we did not say okay to. ..I then got an email that they were processing our order for that amount, so immediately went online and canceled it, got a cancellation confirmation email…move on to today and got another email saying order was confirmed…call Toys”R”Us and they tell us too bad basically, after talking to 5 different people and between my husband and I we spent 1.5 hours on the phone..my husband was supposed to receive a call back from a supervisor within 30-45 min, it’s now been another 1.5 hours.

This quite possibly will be the last time I ever shop with Toys R’ Us again…they should be named Scam R’ Us. After reading their facebook page and posts from others, it looks like we aren’t the only one this seems to have happened to. How sad to do this to their customers, especially in today’s economy where people live paycheck to paycheck. Now we have $69 just sitting tied up in nothing.
 Photobucket

Comments

  1. I’m pretty sure it’s illegal for Toys R Us to offer deals (such as free shipping, get one for free, discounts, etc.) and then to revise the offer to suit their financial gain without your authorization of these changes (should an item become unavailable, etc.). Most stores have their systems set up so that you have to resubmit your order and if they run out, after the fact, the outcome tends to be fair (as opposed to what you just went through). Reason being, by law, you are now within your legal rights to cancel the entire order and to get a FULL REFUND. I would suggest reporting Toys R Us to http://www.IC3.gov for investigation.

  2. Thanks for that website, I just filed a complaint with them. After reading comments from others on their Facebook page I saw they same thing happened to others as well. Hopefully they will see this blog post and comment and will file a complaint as well.
    Thank you!!

Leave a Reply

Recipes

Ling Ling Fried Rice is Such a Time Saver – No More Take Out for Us #LingLingFriedRice

This post was sponsored by Ling Ling, all opinions expressed in my post are my own.  As a single mom it seems I'm always in a rush to get food on the table after homework and then baths and reading every single night. That's when I discovered Ling Ling Fried Rice. It comes in several delicious flavors and it's so easy to cook and only takes 10 minutes on the stove top. You can either microwave it or cook in a skillet for a crispier texture. I … [Read More...]

15 Minute Recipe: Simple Creamy Chicken Noodle Pot Pie

This is a sponsored post on behalf of Progresso. All thought and opinions are those of our own. Being a mom and always being on the go is a rough and tiring job, by the time dinner comes around I know I'm already exhausted and wanting to head to bed...but you know, kids, they want dinner. Some of those nights I draw a blank on what we should have for dinner, or I just completely forgot to thaw something out. Just recently I ran into that … [Read More...]

Lunch On The Go and Santa Fe Salad Recipe! Plus a Giveaway! – ends 9/28 #StoredBrilliantly

This is a sponsored post for SheSpeaks/Rubbermaid®. All thoughts and opinions are those of my own. All of you who have followed my blog for awhile now, know that I was a stay at home mom. I recently started working outside the home in the past few weeks. I was separated and divorced last year while living in Georgia and I recently relocated to South Carolina for a fresh start with my kids. Along with that I knew I had to get a job. Which means … [Read More...]

%d bloggers like this: